There was an error verifying my username (Error code A1017A1011)

This means that your username has expired. 

Check back to your email invitation or reminder. If the given deadline has passed, your username won’t work anymore. You’ll need to contact the organisation you’ve applied to if you’d like an extension. 

 “But my deadline hasn’t passed!”

If this is the case, don’t worry – you won’t be penalised for a technical fault. You can either contact the organisation you’ve applied to, or get in touch with our support team via the form here. We’d be happy to help.


Unable to find a solution to your query in the Knowledge Base? Fill in a Candidate Support Formand we’ll be in touch within two hours.