I can’t access the report from the link I’ve received - what should I do?

If you’re having trouble accessing your report through the link you’ve been sent, you can get in touch to let us know. Using our Candidate Support Form, please tell us:

  1. The URL you were given to access your report
  2. Details about the role & company you’ve applied to
  3. A screenshot of what you see when you try to access the report
  4. Your unique player key (so we know who you are!)

Once you’ve sent that over, we’ll get to the bottom of it and help you access your report. 


\Unable to find a solution to your query in the Knowledge Base? Fill in a Candidate Support Form, and we’ll be in touch within one working day.