Help! The app has crashed

All of your data is backed-up on our servers.

This issue may arise in circumstances where the device is incompatible with the app, or there is limited storage available on the device. Please try and log back into the assessment on a compatible device with sufficient storage.


If the problem persists, contact the support email address that has been provided to you in your email invitation, stating your player key / username.


Please include a screenshot of the error message if one should appear as this will help them resolve the issue for you more quickly. See: How do I take a screenshot?



Unable to find a solution to your query in the Knowledge Base? Fill in a Candidate Support Formand we’ll be in touch within two hours.