Help! The assessment has crashed

If your session ended abruptly, don’t panic. All your data is backed up on our servers, so you’ve not lost any of your progress. 

Your session may have ended because your device is incompatible with the assessment, or if there is limited storage available on your device. You can double-check the compatibility of your device here

If your device is compatible and you are taking the downloadable version of our assessment, make sure you’ve got enough space on your device for the assessment.

It is always worth checking you are using a strong and stable internet connection too.

If you’re still having trouble, you can let us know through our candidate support form here. Just make sure you state your username/player key (you can find these in your invitation email). Also, include a screenshot of any error message you see – this will help us get you back to completing the assessment much faster!

Unable to find a solution to your query in the Knowledge Base? Fill in a Candidate Support Formand we’ll be in touch.