What does my error code mean?

Find your error code below

Error code

Meaning

A1011

Player key does not exist: Make sure you are entering the correct player key, it is case sensitive.

Alternatively, it may be that you have downloaded the wrong version of the app to use your player key on. Navigate back to your assessment invitation and ensure you have downloaded the correct assessment. 

A1017

Player key expired: You have missed the deadline for completing the assessment. Do not worry! Your player key can be extended.

Please contact your employers support contact directly to inquire about a possible extension.

A1021

Old app version: You need to make sure that you are using the most up to date app, make sure you have enough storage for any updates and ensure you are using the correct app linked in the email. 

A1032

Time has run out: Unfortunately, the time has run out for aptitude level. If this was for a technical reason, file a support form and we will help. 

A1033

There is a different level in progress: This means you will need to ensure that only one instance of the game is running. 

H404

Player key does not exist: Make sure you are entering the correct player key, it is case sensitive.

Alternatively, it may be that you have downloaded the wrong version of the app to use your player key on. Navigate back to your assessment invitation and ensure you have downloaded the correct assessment. 

H500 (and similar)

Server interruption: The server has been interrupted which has prevented your assessment from completing. Try again in a hour, but contact our support team if your assessment has missed out a level. 

All other error keys For all other error keys: Submit a support form and ensure to include a screenshot of the error key. 

 

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