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Candidate Support

Candidate Support

Let's support you in the best way possible!

Overview

Who are Arctic Shores?

What is the Behaviour-Based Assessment?

How will my results be used in the recruitment process?

What’s the science behind the assessment?

What do I need to know before taking the Behaviour-Based Assessment?

How do you make sure your assessment is fair?

What do candidates think about the assessment?

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Diversity and Inclusion

I need reasonable adjustment - is this possible?

How does the reasonable adjustment work?

I have already taken the assessment without reasonable adjustments - what should I do?

I have a learning disability – will this affect my results?

I have a physical disability – will this affect my results?

I have a hearing impairment - will this affect my results?

I have a visual impairment – will this affect my results?

I need help with colour recognition - is this available?

I am not comfortable with tech - will that be a problem?

Do I need to be an experienced gamer?

Aren’t gamified assessments geared towards males?

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Before the Assessment

How long does the assessment take?

I have taken the assessment before - is that a problem?

Is the assessment a game?

Do I need to practice?

Can anyone 'beat' the assessment?

Is the assessment measuring reaction time, memory and luck?

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Device Support

My device is incompatible - what should I do?

Which device should I use?

How much storage will the assessment use?

How do I set up my device?

Why does the assessment ask for permissions?

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Assessment Invitation

I haven't received my invitation

My email shows incorrect information

Accessing the Assessment

I don’t know which assessment to take

Where are the links to the assessment?

How do I download the assessment?

The link to the website isn’t working

My computer can't check for 'malicious software'

The assessment won't work on my device!

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Logging Into the Assessment

Where can I find my login details?

The assessment says “you’ve taken the assessment before”, when I haven't

There was an error verifying my username (Error code A1017A1011)

My username is not recognised

Completing the Assessment

I’ve completed the Trial, but not the assessment

I was interrupted by an H500 error

I was interrupted

I am frozen on the level with arrows

I am stuck on a screen with two devices and an arrow

There was only one task in the assessment

Help! The assessment has crashed

What does my error code mean?

An error has occurred!

I was expecting a personality test

Why is my score zero?

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My Results

How do I interpret my report?

My end score has changed!

Why doesn't my report offer specific feedback on the role?

I can’t access the report from the link I’ve received - what should I do?

What does my end score mean?

Why do other personality tests give me different results?

Where is my report?

Why haven't I heard if I am progressing yet?

I disagree with my results!

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Security, Privacy and Compliance

Candidate Terms and Conditions: Czech

What is your Privacy Policy?

Is my data protected?

What regulation does Arctic Shores comply with?