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Help Center

Candidate Support

Candidate Support

Let's support you in the best way possible!

I Need Help With My Device

What device should I use?

How do I install Skyrise City on my desktop?

How much storage will the app use?

How much data will the app use?

How do I set up my device in order to complete the assessment?

Why does the app require the permission that it does?

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I Need Help With My Assessment

I have taken the assessment before

How will I be measured?

Do I need to be an experienced gamer?

Isn't it just a fun game?

Do I need to practice?

Can anyone 'beat' the assessment?

What does my overall score mean?

How will my scores be used?

I was expecting a personality test

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Is Reasonable Adjustment Available?

I need help with colour recognition

I am not comfortable with tech!

I usually get extra time

I Need Help Fixing a Technical Problem

What does my error code mean?

My username isn't recognised

My computer says it cannot check for malicious software

Help! The app has crashed

An error has occurred!

Why is my score zero?

The app won't work on my device!

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I Need Help With My Results

Is the app not measuring reaction times, memory and luck?

I have taken a personality tests before, and my results were different

Where's my report?

Why have I not heard back yet?

I disagree with my results!

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