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Candidate Support
General Query
Reasonable Adjustment
Device Support
Assessment Invitation
Downloading the Assessment
Logging Into the Assessment
Completing the Assessment
My Results
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Help Center
Candidate Support
Candidate Support
General Query
Reasonable Adjustment
Device Support
Assessment Invitation
Downloading the Assessment
Logging Into the Assessment
Completing the Assessment
My Results
Datahub Security
Set up
Candidate Support
Let's support you in the best way possible!
General Query
I have taken the assessment before
How will I be measured?
Do I need to be an experienced gamer?
Isn't it just a fun game?
Do I need to practice?
Can anyone 'beat' the assessment?
Is the assessment not measuring reaction time, memory and luck?
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Reasonable Adjustment
I need help with colour recognition
I am not comfortable with tech!
I usually get extra time
Device Support
My device is incompatible
What device should I use?
How much storage will the app use?
How much data will the app use?
How do I set up my device?
Why does the app require the permission that it does?
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Assessment Invitation
My email shows incorrect information
I haven't received my invitation
Downloading the Assessment
Where are the download links?
The link to the website isn’t working
My device is 'incompatible'
How do I download the assessment?
I don’t know which assessment to download
My computer cannot check for 'malicious software'
The app won't work on my device!
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Logging Into the Assessment
Where do I find my login details?
The assessment says 'I have taken the assessment before' when I haven't
There 'was an error verifying your username (code A1017A1011)'
My 'username is not recognized'
Completing the Assessment
I’m stuck on one of the levels
I was interrupted
I’ve completed the Trial, but not the assessment
I was interrupted on a timed level with an H500 error
The assessment was only one level
Help! The app has crashed
What does my error code mean?
An error has occurred!
I was expecting a personality test
Why is my score zero?
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My Results
I can’t access the report from the link I’ve received
My report doesn’t offer specific feedback about the role
What does my overall score mean?
How will my results be used?
Other personality tests give me different results
Where is my report?
Why have I not heard back yet?
I disagree with my results!
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