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Candidate Support

Candidate Support

Let's support you in the best way possible!

Overview

Who are Arctic Shores?

What is the Behaviour-Based Assessment?

How will my results be used in the recruitment process?

What’s the science behind the assessment?

What do I need to know before taking the Behaviour-Based Assessment?

How do you make sure your assessment is fair?

What do candidates think about the assessment?

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Diversity and Inclusion

I need reasonable adjustment - is this possible?

How does the reasonable adjustment work?

I have already taken the assessment without reasonable adjustments - what should I do?

I have a learning disability – will this affect my results?

I have a physical disability – will this affect my results?

I have a hearing impairment - will this affect my results?

I have a visual impairment – will this affect my results?

I need help with colour recognition - is this available?

I am not comfortable with tech - will that be a problem?

Do I need to be an experienced gamer?

Aren’t gamified assessments geared towards males?

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Before the Assessment

I have taken the assessment before - is that a problem?

How will I be measured?

Is the assessment a game?

Do I need to practice?

Can anyone 'beat' the assessment?

Is the assessment measuring reaction time, memory and luck?

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Device Support

My device is incompatible - what should I do?

Which device should I use?

How much storage will the assessment use?

How do I set up my device?

Why does the assessment ask for permissions?

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Assessment Invitation

I haven't received my invitation

My email shows incorrect information

Downloading the Assessment

How do I download the assessment?

I don’t know which assessment to take

Where are the links to the assessment?

The link to the website isn’t working

My computer can't check for 'malicious software'

The assessment won't work on my device!

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Logging Into the Assessment

The assessment says “you’ve taken the assessment before”, when I haven't

There was an error verifying my username (Error code A1017A1011)

Where can I find my login details?

My username is not recognised

Completing the Assessment

I was interrupted by an H500 error

I was interrupted

I am frozen on the level with arrows

I am stuck on a screen with two devices and an arrow

I’ve completed the Trial, but not the assessment

There was only one task in the assessment

I’m stuck on one of the tasks

Help! The assessment has crashed

What does my error code mean?

An error has occurred!

I was expecting a personality test

Why is my score zero?

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My Results

How do I interpret my report?

My end score has changed!

Why doesn't my report offer specific feedback on the role?

I can’t access the report from the link I’ve received - what should I do?

What does my end score mean?

Why do other personality tests give me different results?

Where is my report?

Why have I not heard back yet?

I disagree with my results!

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Security, Privacy and Compliance

Candidate Terms and Conditions: Czech

What is your Privacy Policy?

Is my data protected?

What regulation does Arctic Shores comply with?