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Candidate Support
Candidate Support
Overview
Diversity and Inclusion
Before the Assessment
Device Support
Assessment Invitation
Accessing the Assessment
Logging Into the Assessment
Completing the Assessment
My Results
Security, Privacy and Compliance
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Help Center
Candidate Support
Candidate Support
Overview
Diversity and Inclusion
Before the Assessment
Device Support
Assessment Invitation
Accessing the Assessment
Logging Into the Assessment
Completing the Assessment
My Results
Security, Privacy and Compliance
Datahub Security
Set up
Candidate Support
Let's support you in the best way possible!
Overview
Who are Arctic Shores?
What is the Behaviour-Based Assessment?
How will my results be used in the recruitment process?
What’s the science behind the assessment?
What do I need to know before taking the Behaviour-Based Assessment?
How do you make sure your assessment is fair?
What do candidates think about the assessment?
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Diversity and Inclusion
What is a reasonable adjustment (RA)?
How does the reasonable adjustment work?
What does the assessment involve? Can you give me a description of what to expect?
Do you provide any other guidance to help me with the assessment?
Do I need to practice?
I am neurodivergent. How will you support me?
When can reasonable adjustments be applied?
Can I take a break when completing the assessment?
Do I need to be an experienced gamer?
I need a reasonable adjustment, is this possible and how do I request one?
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Before the Assessment
How long does the assessment take?
I have taken the assessment before - do I need to retake it?
Is The Assessment a game?
Can anyone 'beat' the assessment?
Is the assessment measuring reaction time, memory and luck?
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Device Support
Which device should I use?
How much storage will the assessment use?
How do I set up my device?
Why does the assessment ask for permissions?
Assessment Invitation
I haven't received my invitation
My email shows incorrect information
Accessing the Assessment
The link to the website isn’t working
How do I download the assessment?
I don’t know which assessment to take
Where are the links to the assessment?
My computer can't check for 'malicious software'
The assessment won't work on my device!
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Logging Into the Assessment
Where can I find my login details?
The assessment says “you’ve taken the assessment before”, when I haven't
There was an error verifying my username (Error code A1017A1011)
My username is not recognised
Completing the Assessment
There was only one task in the assessment
I am stuck on a screen with a device icon
I am frozen on the practice level / the level with arrows
I was interrupted
I was interrupted by an H500 error
I’ve completed the Trial, but not the assessment
Help! The assessment has crashed
What does my error code mean?
An error has occurred!
I was expecting a personality test
Why is my score zero?
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My Results
I can’t access the report from the link I’ve received - what should I do?
Why doesn't my report offer specific feedback on the role?
My end score has changed!
Will I receive a report?
What does my end score mean?
Why do other personality tests give me different results?
Where is my report?
Why haven't I heard if I am progressing yet?
I disagree with my results!
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Security, Privacy and Compliance
What regulation does Arctic Shores comply with?
Is my data protected?
What is your Privacy Policy?
Candidate Terms and Conditions: Czech
