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Candidate Support
Candidate Support
Overview
Diversity and Inclusion
Before the Assessment
Device Support
Assessment Invitation
Accessing the Assessment
Logging Into the Assessment
Completing the Assessment
My Results
Security, Privacy and Compliance
Datahub Security
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Help Center
Candidate Support
Candidate Support
Overview
Diversity and Inclusion
Before the Assessment
Device Support
Assessment Invitation
Accessing the Assessment
Logging Into the Assessment
Completing the Assessment
My Results
Security, Privacy and Compliance
Datahub Security
Set up
Candidate Support
Let's support you in the best way possible!
Overview
Who are Arctic Shores?
What is the Behaviour-Based Assessment?
How will my results be used in the recruitment process?
What’s the science behind the assessment?
What do I need to know before taking the Behaviour-Based Assessment?
How do you make sure your assessment is fair?
What do candidates think about the assessment?
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Diversity and Inclusion
I am prone to seizures, am I safe to take the assessment?
I need reasonable adjustment - is this possible?
How does the reasonable adjustment work?
I have already taken the assessment without reasonable adjustments - what should I do?
I have a learning disability – will this affect my results?
I have a physical disability – will this affect my results?
I have a hearing impairment - will this affect my results?
I have a visual impairment – will this affect my results?
I need help with colour recognition - is this available?
I am not comfortable with tech - will that be a problem?
Do I need to be an experienced gamer?
Aren’t gamified assessments geared towards males?
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Before the Assessment
How long does the assessment take?
I have taken the assessment before - is that a problem?
Is the assessment a game?
Do I need to practice?
Can anyone 'beat' the assessment?
Is the assessment measuring reaction time, memory and luck?
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Device Support
Which device should I use?
How much storage will the assessment use?
How do I set up my device?
Why does the assessment ask for permissions?
Assessment Invitation
I haven't received my invitation
My email shows incorrect information
Accessing the Assessment
I don’t know which assessment to take
Where are the links to the assessment?
How do I download the assessment?
The link to the website isn’t working
My computer can't check for 'malicious software'
The assessment won't work on my device!
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Logging Into the Assessment
Where can I find my login details?
The assessment says “you’ve taken the assessment before”, when I haven't
There was an error verifying my username (Error code A1017A1011)
My username is not recognised
Completing the Assessment
I’ve completed the Trial, but not the assessment
I was interrupted by an H500 error
I was interrupted
I am frozen on the level with arrows
I am stuck on a screen with two devices and an arrow
There was only one task in the assessment
Help! The assessment has crashed
What does my error code mean?
An error has occurred!
I was expecting a personality test
Why is my score zero?
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My Results
Will I receive a report?
My end score has changed!
Why doesn't my report offer specific feedback on the role?
I can’t access the report from the link I’ve received - what should I do?
What does my end score mean?
Why do other personality tests give me different results?
Where is my report?
Why haven't I heard if I am progressing yet?
I disagree with my results!
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Security, Privacy and Compliance
Candidate Terms and Conditions: Czech
What is your Privacy Policy?
Is my data protected?
What regulation does Arctic Shores comply with?
