Help Center

Back to home

Help Center

Candidate Support

Candidate Support

Let's support you in the best way possible!

I Have a General Query About the Assessment

I have taken the assessment before

How will I be measured?

Do I need to be an experienced gamer?

Isn't it just a fun game?

Do I need to practice?

Can anyone 'beat' the assessment?

Is the app not measuring reaction times, memory and luck?

See more

Is Reasonable Adjustment Available?

I need help with colour recognition

I am not comfortable with tech!

I usually get extra time

I Need Help With My Device

My device is incompatible

What device should I use?

How much storage will the app use?

How much data will the app use?

How do I set up my device in order to complete the assessment?

Why does the app require the permission that it does?

See more

I Need Help With My Assessment Invitation

I’ve yet to receive my assessment invitation

My email does not specify the correct information

I Need Help Downloading the Assessment

I can’t download the assessment onto my computer because the link to the website isn’t working

I can’t find the download links

I don’t know which assessment to download

I can’t download the assessment on my device because it’s 'incompatible' with the application

How do I download the assessment?

My computer says it cannot check for malicious software

The app won't work on my device!

See more

I Need Help Logging Into the Assessment

Where do I find my login details?

The assessment says 'I have taken the assessment before'

There 'was an error verifying your username (code A1017A1011)'

My 'username is not recognized'

I Need Help Completing the Assessment

I was interrupted on a timed level with an H500 error

I’m stuck on one of the levels in the assessment

I was interrupted before I had a chance to complete the assessment

I completed the assessment, but there was only one level

I’ve completed the Trial app, but I can’t find the actual assessment

Help! The app has crashed

What does my error code mean?

An error has occurred!

I was expecting a personality test

Why is my score zero?

See more

I Need Help With My Results

My report doesn’t offer specific feedback about the role

I can’t access the report from the link I’ve received

What does my overall score mean?

How will my results be used?

I have taken a personality tests before, and my results were different

Where is my report?

Why have I not heard back yet?

I disagree with my results!

See more