If your session has crashed, or you’re seeing an error code, try logging back into the assessment.
If the problem persists, please take a screenshot or make a note of any error code you see.
You can see what your error code means – and what to do next – here. There’s often an easy solution.
If you’re struggling to solve the problem yourself, our support team will be happy to help. Just get in touch through the candidate support form, making sure you include your player key and/or candidate ID number, as well as any all the details about the error you’re experiencing.
Unable to find a solution to your query in the Knowledge Base? Fill in a Candidate Support Form, and we’ll be in touch within two hours.