Please try re-opening the app and / or logging in again.
If the problem persists, please take a screenshot or make a note of the error code displayed (if any).
Check this article to see what your error code means, and to see if there might be an easy solution.
If you cannot solve it yourself, contact the support using the candidate support form at the bottom of the page, and make sure to provide your player key and/or candidate ID number and all available information about the error.
Unable to find a solution to your query in the Knowledge Base? Fill in a Candidate Support Form, and we’ll be in touch within two hours.